Premium support is FREE for the remainder of the calendar year you purchase the software or upgrade in.  After the end of that calendar year, an annual subscription must be purchased to maintain access to premium support features.  Premium Support is $329 annually (Jan-Dec).

Premium support includes: unlimited downloads to software patches and bug fixes; unlimited phone and email support; unlimited access to online streaming video tutorials; access to electronic help files, support Forum and written tutorials.    The software will work without premium support but all you will have access to is the user manual.  “Pay per incident” support is available for non-subscribers at a rate of $329 per incident.

Posted in: Sales FAQ