Sales FAQ

What is Premium Support and how much does it cost?

Premium support is FREE for the remainder of the calendar year you purchase the software or upgrade in.  After the end of that calendar year, an annual subscription must be purchased to maintain access to premium support features.  Premium Support is $329 annually (Jan-Dec).

Premium support includes: unlimited downloads to software patches and bug fixes; unlimited phone and email support; unlimited access to online streaming video tutorials; access to electronic help files, support Forum and written tutorials.    The software will work without premium support but all you will have access to is the user manual.  “Pay per incident” support is available for non-subscribers at a rate of $329 per incident.

How many computers can I install the software on?

The purchase price reflects the ability to install a client version of the software on an unlimited number of machines.  However, the license only covers installation of 1 server location.

This means an organization can maintain only 1 database file per license and unlimited workstations can access that database file.  If an agency desires separate database files for other divisions of their city, county or state, additional licenes must be purchased.

Do I have to purchase a yearly subscription to use the software?

No, once you purchase the software, it’s yours to use forever.  Unlimited phone, email and web support , software updates and video tutorials are only available to those who purchase a yearly subscription.

Reports FAQ

Can Sierra Pacific Software create custom reports for my Agency?

Yes, this is done for a fee on a case by case basis.  The reports can be uploaded into your software and will appear in your reports module.

How can I print a list of employees by specific filters such as Certificate Status, Instructor Qualifications, Second Language, or Special Skills?

Report #s E1, E6, E7, E18: Reports, Employee Reports, Miscellaneous Statistical Listings, “Certificate Status”, “Instructor Qualifications”, “Second Language Skill”, “Special Skill”.

How do I print a demographic summary of a group of employees, either by a specific cost center, all employees or just sworn officers etc?

Report # E11: Reports, Employee Reports, Personnel Statistics, “Personnel/Minority Listing”

How do I print a list of employees in alphabetical order that shows where they are assigned and who their supervisor is?

Report # E21: Reports, Employee Reports, Personnel Statistics, “Employee Location Listing”

How do I print a list of employees assigned to a specific supervisor?

Report # E14: Reports, Employee Reports, Supervisor/Employee Lists, “Employees by Supervisor”

How do I print a summary for the number of employees for the entire organization separated by rank?

Report # E24: Reports, Employee Reports, “Position Rank/Title Summary”

How do I print a report for a single person’s training history?

Report # E3: Reports, Employee Reports, “Training History List”

How do I print a report for a single person’s complete personal information?

Report # E29: Reports, Employee Reports, “Confidential Personal Info”

How do I print out a list of everyone’s CPR certification expiration dates?

Reports, Employee Reports, Certification Tracking, License/CPR/First Aid Renewal.

How do I print an exception report for a course?

You first must know the following. An exception report basically compares the names of people in certain cost center to the names of those who have been given a passing grade in a course. This means you first must register everyone who attended into the course and give them a passing grade. Once that is done go to Reports, Employee Reports, Certification Tracking, Registration “Exception” Report. It will ask you what group you want to be included in the exception. You can select a specific cost center, all employees, all law enforcement or all non law enforcement.